To hide or show the launcher after a webpage has loaded, use the Intercom(‘update’) method from our JavaScript API to dynamically change the value of hide_default_launcher. You can trigger the Messenger to show when a visitor has scrolled to a certain point, or has completed a specific action on your website. Show the Messenger when a visitor scrolls or completes an action on your site This will allow you to show or hide your Messenger, based on if people are visiting your site on a mobile device. Using a JavaScript function (like this one), you can identify if a visitor is using a mobile device, and provide a “true” value for hide_default_launcher if so. If you’d prefer to only show the Messenger on the desktop version of your site, you can hide it for those who visit on a mobile device. Hide the launcher for people viewing your site on mobile devices There are many other instances where you might want to conditionally hide or show the Messenger launcher and you can apply similar logic in these cases. Remember to input your workspace ID (this appears as your app ID in the code) where specified. Note: If you followed the steps above, you could use a snippet like this to show the launcher to your VIP customers only. The value of hide_default_launcher should be true if you want to hide the launcher, or false if you want to show it. Finally, add the hide_default_launcher attribute to your intercomSettings object on your site, and populate it with true or false using the boolean you defined in step 2. We recommend storing this as a boolean, like UserIsVip.ģ.
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Next, you’ll need to think about which users you’d like to show the Messenger to (for example, your VIP customers) and add some code to identify them in your app. Just visit your Messenger settings page and deselect the options for showing the Messenger. Here’s how:įirst, you’ll need to hide the Messenger for all of your customers. Or you can choose to show or hide the Messenger launcher for select users in your JavaScript code. Show or hide the Messenger launcher for selected leads or users (technical) For example, below we’ve chosen to show the launcher to visitors on the pricing page, who have viewed it 3 times and are from Chicago. You can add as many attributes as you like. For example, if you find that too many visitors are writing in and your sales team is spending too much time on low value leads, then you could only show the Messenger launcher on pages of your website where visitors have a stronger intent to buy, such as the pricing page. Then, select ‘Visitors who match certain data.’įinally, select ‘Add data’ and choose the attribute or attributes you want to filter visitors by. Under ‘Control your inbound conversation volume’ in your Messenger settings make sure you’ve opted to show the launcher to visitors.
You can control which types of website visitors can see the standard Messenger launcher on your website, so your sales team can chat to more of the types of leads you want. Show or hide the Intercom Messenger to select visitors and users (for web) Show the Messenger launcher to select website visitors You can hide hide the Messenger launcher in your mobile app. Hide the Intercom Messenger launcher (for mobile) These will be available to view if the launcher is turned back on. Your users will see these messages and can engage in conversation with you, but as soon as they've read or dismissed them, they won't be visible to the user anymore.
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You can also completely customize the launcher – here's how to do it.Īll your outbound in-app messages are still delivered to your users even when the Messenger launcher is disabled. You can also disable it by removing the " = :default" line from the rails gem. Your Messenger visibility settings will also apply to the Messenger on your Help Center. This disables the launcher in your app (or on your website) which allows your users to contact you, and see their past conversations with you.
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